Shipping & Returns

SHIPPING WITHIN NEW ZEALAND 

All New Zealand orders are dispatched from the Fish Art studio in Tauranga.
Please allow ten working days for your art to be printed and shipped.  

SHIPPING TO THE REST OF THE WORLD

Fish Art offers international shipping to countries outside of New Zealand. 

RETURNS

ART: If you are not satisfied with your purchase you can return it for a full refund or replacement within 10 days (unless commissioned or custom).
FOOTWEAR & APPAREL: Due to these products being custom printed on demand, sizing is the responsibility of the customer and therefore cannot be accepted for refund if ordered incorrectly.
JIGSKINZ PRODUCTS: If you do not feel comfortable using our products please return them prior to use within 7 days for a full refund.

Returned goods must be in unused condition with packaging and order confirmation included.
Please allow 3 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty.
The customer is responsible for return shipping.
If you wish to return your purchase, please contact us at nzfishart@gmail.com and we will provide details on where to send your return.

JIGSKINZ WARRANTY

  • JigSkinz are warrantied against manufacturers defects, not user error.
  • Please follow all instructions and video tutorials.
  • Direct exposure to heat or sunlight may damage the product prior to installation.
  • Keep in a cool area out of direct sunlight until used.
  • Extreme caution should be used when shrinking JigSkinz as they require the use of heat in excess of 100 degrees Celsius.
  • Temperatures over 135 degrees Celsius will damage the product beyond repair.

DAMAGED ITEMS

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from its journey to you. However if damage has occurred to the product(s) inside, please contact us at nzfishart@gmail.com within 5 days of delivery and we will be more than happy to resolve any issues.

ORDER CANCELLATION

You may cancel your order, provided we have not yet printed it. We will refund the cost of your order to the credit card you purchased with.
Please contact us as soon as possible and we will do our best to accommodate your request. Contact at nzfishart@gmail.com